heading Our Call Center Solution is a tried and tested Asterisk System. This open-source software suite includes everything a call center would want. Included in every Asterisk Call-Center implementation is 15-days of free go-live support, and an optional “Compulsive Support” Service Level Agreement.

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Call Center Suit features:

  • Inbound, Outbound and Blended Call handling
  • Agent Performance Data
  • Queue Statistics (Abandon rate, average wait time, etc.)
  • Multiple Queues and incoming lines
  • Voicemail for individual agents, and after-hours voicemail
  • Call distribution logic (Round-Robin, Next-Available Agent, etc.)
  • Auto-Attendant & Complex IVR
  • Call Recordings and Monitoring features
  • Single server solution for 5-100 users
  • Multi-server solution for 100+ users
  • Web-based agen
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